About Crimson

Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15. We help ambitious students gain admission to the world’s top universities through expert-led guidance and proven, data-driven strategies. Crimson students are 7x more likely to get into the Ivy League than their peers. We were recently featured on the front page of the Wall Street Journal.

We’re the only college admissions consultancy that brings together:

• Former Ivy League and Top 20 admissions officers to rigorously review and refine applications

• Professors and PhD teaching fellows from leading universities to guide students through original, independent research — with pathways to selective peer-reviewed publication or conference presentation

• Past ISEF winners and judges who coach students to compete for state, national, and international science fair awards

• Capstone project mentors who help students design and scale leadership initiatives with real-world impact, measurable outcomes, and credible external validation

About the Role

This is a full-time position, based in Auckland. You’ll help strengthen Crimson’s presence among Chinese communities in New Zealand by supporting bilingual marketing initiatives, generating and qualifying leads, and coordinating outreach events that connect with students and parents. The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.  The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs, by:

• Managing, contacting, and qualifying inbound leads to Crimson New Zealand

• Providing resources to leads to inform them of opportunities with Crimson

• Working as part of a high performing team to provide the best experience to potential Crimson parents and students

About the Job （What are the main responsibilities for this role？）

• Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system, Salesforce

• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce

• Schedule meetings for the leads to meet with Crimson’s Academic Advisors

• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson

• Continuously improving sales techniques, processes and enhancing industry knowledge

• Coordinate and support outreach campaigns, including webinars, seminars, and school talks, expos, ensuring smooth execution and post-event follow-up.

• Support localised bilingual marketing promotion - wechat posts, videos, Little Redbook post, case studies, and webinar content, brochures.

• Manage WeChat group promotions, respond to inquiries, and contribute to online and offline content that enhances brand visibility and engagement.

• Work closely with the sales and marketing teams to refine messaging, optimize conversion funnels, and improve lead-generations.

About You (What skills and experience are required?)

• Ideally you have 2+ years’ experience in Customer Services or Sales & Marketing role 

• You are native Mandarin speaker and fluent in English on a professional level both speaking and writing 

• You are self- motivated,  resilient and have the ability to take initiative and drive outcomes in a constantly-changing fast-paced environment

• You possess excellent communication,  organisation and interpersonal skills

• You are Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), willingness to learn and go the extra mile

• You have experience in US/UK college admissions which will be preferred but not required

• You have the experience in the Education or professional services sector and using CRM (Salesforce) and multiple systems and platforms 

• You are passionate about education and technology

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work

• Flexible working environment, you will be empowered to structure how you work

• Insightful fireside chats and workshops to help support our high-performing and ambitious team

• Radical Candor is a feedback approach we live by

• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!

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