Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a global EdTech company founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re the world’s leading college admissions consultancy, with over 1,330 Ivy League offers and 2,140 to the US Top 15. With a passionate team of 800+ that's rapidly expanding across 30 markets, our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide. We help ambitious students unlock their dream career pathways, and Crimson students are 7x more likely to get into the Ivy League. What sets us apart is our unmatched scale and expertise. We have the largest team of Former Admissions Officers and College Counselors globally. Every student is matched with a carefully-chosen team of admissions experts who laser focus on different parts of their college application — from essays to extracurriculars — ensuring every detail is expertly executed. Valued at over $1B NZD and backed by over $147M NZD in funding from top-tier global investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal. Read the article here.

About the Role

The Student Success & Sales Representative acts as the central coordinator between students, operations, and sales teams. This hybrid position combines elements of customer success and sales, with special emphasis on project management, ensuring that every student journey, internal initiative, and sales pipeline is executed efficiently, on time, and with measurable impact. This is a full-time, remote position in Mexico.

What are the main responsibilities for this role?

• Oversee the full student journey — onboarding, attendance, milestone tracking, etc.
• Act as the primary contact for families and students, ensuring satisfaction and consistent communication.
• Collaborate with Product Owners, Managers, and Delivery Teams to guarantee program execution: setting timelines and deliverables, as well as coordinating online events, invitations, operational improvements, reporting, etc.
• Conduct qualification calls with leads; identify student goals and assist the sales team in scheduling consultation calls.
• Keeping track of leads with consistent follow-ups to facilitate conversion.
• Support other online and in-person events when needed. 
• Keep data and CRM systems up to date.

What skills and experience are required?

• Bachelor’s degree in Education, Business or related fields.
  
• Proven experience in sales and project management. 
• Experience in Customer Success is also desired.
• Salesforce or similar CRM proficiency is a plus.
• Advanced spreadsheet/reporting skills (Excel, Google Sheets, dashboards).
  
• Experience using project management tools (Asana, Trello, Jira, or equivalent).
• Strong English fluency, spoken and written.
  
• Experience in international education is preferred.
• Excellent communication and stakeholder management skills.
• Strong project ownership and deadline discipline.
• Results-driven.
• Highly organized, detail-oriented, and process-focused.
• Adaptable and proactive in fast-changing, global environments.

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
• Psychologist on staff
• Insightful fireside chats and workshops to help support our high-performing and ambitious team
• Radical Candor is a feedback approach we live by
• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!

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