Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.

We are doing this by:

• Igniting a passion for learning that accelerates academic performance and success regardless of age.

• Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.

• Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child’s education.

Our team is looking to bring on someone to to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of CGA programs, by:

• Managing, contacting, and qualifying inbound warm/hot leads to CGA

• Providing resources to leads to inform them of opportunities with CGA

• Working as part of a high performing team to provide the best experience to potential CGA students

This is a full-time position, preferably based in US, Canada or Mexico.

What are the main responsibilities for this role?

• Supporting the growth of Crimson Global Academy in The United States, Canada, Mexico & LATAM
  
• Calling and engaging with new leads to qualify them for the admissions team, ensuring that data is diligently, accurately entered and managed within Salesforce, Crimson’s CRM system.
  
• Updating the records of these leads and tracking their movements to the next stage of the sales pipeline.
  
• Establishing, developing and maintaining positive and professional customer interactions and relationships for Crimson Global Academy.
  
• Continuously improving sales techniques, processes and enhancing industry knowledge.
  
• Share insights and trends back to key stakeholders including Marketing and Admissions Officers.
  

What success looks like:

• Contacting all leads within 1 hour during work hours and 24 hours during non-work times.
  
• Accurately updating salesforce with notes and stage progress within the same time frame.
  
• Qualifying families using guiding questions.
  
• Booking initial consultations with qualified families and ensuring they show up/rescheduling if they do not.
  
• Reporting on number of calls, consultations booked, turn up rate & sales closed weekly.
  
• Ability to work Mon - Fri 10am - 8pm Pacific Time..
  
  

What skills and experience are required?

• At least two years’ experience in sales roles with strong track record

• Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms

• Excellent verbal and written communication skills, strong persuasion and negotiation skills

• Knowledge of the US, UK, and/or EU university admission standards and application process

• Proficient in English - Spoken/Written

• Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile

Why work for Crimson Global Academy?

• Flexible working environment: you will be empowered to structure how you work

• Limitless development and exposure: our internal promotions/role changes made up 33% of all recruitment last year

• Psychologist on staff

• Impressive fireside chats and workshops to help the team continuously level up

• Radical Candour is a feedback approach we live by

• We’re a global player with 28 markets (and growing) across the globe

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.