About UMatch

UMatch by Crimson Education is a global university placement division that helps students gain admission to 600+ partner universities across the UK, Australia, Canada, Europe, US, Singapore, Malaysia, and other leading study destinations.

As Crimson Education's high-growth university placement platform, UMatch focuses on matching students with the right university and supporting them through the admissions journey—from application to enrollment.

Why Join UMatch by Crimson Education?

• Join a global education company and work with an international team across 30+ global markets.

• Flexible work environment with remote and office-based opportunities (role dependent).

• NZ $1,000 annual learning and development budget for professional development

• Access to an in-house psychologist, workshops, and opportunities to level up!

• A culture built on Radical Candor, collaboration, and continuous growth.

• Career progression opportunities within Crimson Education.

Position Summary

The Operations Support Officer supports the sales, marketing and admissions team by managing student applications, maintaining CRM records, coordinating with university partners, and ensuring applications progress smoothly through each stage.

This role is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced international education environment.

This role reports to the UMatch Divisional Director. This position will be working remotely in countries where Crimson Education offices existed, preferably in Indonesia, Vietnam or India.

Key Responsibilities

• Manage, review and submit university applications through partner portals.

• Track application milestones, including offers, deposits, CAS/COE/I-20, and visa-related updates.

• Maintain accurate student records and application stages in the CRM.

• Support counsellors with documentation and deadline follow-ups.

• Liaise with university admissions and pathway providers on application updates and marketing activities as and when required.

• Prepare operational reports and ensure data accuracy across internal systems.

• Support enrollment, visa processes, webinars, campaigns, and other operational projects as needed.

Key Performance Indicators (KPIs)

• Accurate and timely application submissions.

• Up-to-date CRM records and documentation.

• Fast turnaround on student documents and application updates.

• Timely follow-up on offers, admissions decisions, and enrollment milestones.

• Consistent operational support within internal service timelines.

Requirements

Essential

• Bachelor's degree in Business, Communications or Operations, or a related field.

• 3+ years of experience in operations, administration, customer service, or admissions support.

• Strong organizational skills and attention to detail.

• Excellent written and spoken English.

• Proficiency in Microsoft Office tools, Google Workspace, and CRM systems (Salesforce)

• Ability to manage multiple priorities and meet deadlines.

Preferred

• Experience in international education, student admissions, or an education agency.

• Experience working with international students and multicultural teams.

• Experience with digital marketing and/or leads generation activities

• Familiarity with university application portals.

• Familiarity with AI tools such as ChatGPT, Claude, Gemini, Canvas etc

Skills & Competencies

• Organized, process-driven, and detail-oriented.

• Strong administrative and documentation skills.

• Excellent communication and stakeholder management.

• Proactive problem-solving and follow-up.

• Collaborative team player with a customer-first mindset.