Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised education and technology, we can transform students into the world leaders of tomorrow. We’re the world’s leading college admissions consultancy, with over 1,330 Ivy League offers and 2,140 to the US Top 15. With a passionate team of 800+ that's rapidly expanding across 30 markets, our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide. We help ambitious students unlock their dream career pathways, and Crimson students are 7x more likely to get into the Ivy League. What sets us apart is our unmatched scale and expertise. We have the largest team of Former Admissions Officers and College Counselors globally. Every student is matched with a carefully-chosen team of admissions experts who laser focus on different parts of their college application — from essays to extracurriculars — ensuring every detail is expertly executed. Valued at over $1B NZD and backed by over $147M NZD in funding from top-tier global investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal. Read the article here.

To support our students, we have built / purpose for the role to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of Crimson programs.

This is a full-time, hybrid role based in Singapore. Open to Singapore citizens and permanent residents only.

What are the main responsibilities for this role?

1. Lead Qualification & Pipeline Management
   - Making outbound calls and respond to inbound enquiries to qualify prospective families for our consulting programs
   - Ask the right questions to assess fit, readiness and intent
   - Accurately manage and update all lead data within Salesforce CRM
   - Track and move leads through the pipeline with precision and discipline
   

2. Meeting & Conversion Support
   - Schedule qualified consultations for Academic Advisors and the Country Manager
   - Ensure leads are properly prepared ahead of consultations
   - Track outcomes and maintain clean handovers between teams
   

3. Event & Outreach Engagement
   - Follow up promptly and strategically with event-generated leads
   - Support and participate in school talks, seminars and Crimson-hosted events when required
   - Represent Crimson professionally at industry events
   

4. Relationship Building
   - Establish strong, professional relationships with prospective familiies
   - Maintain consistent, empathetic communication, particularly with Mandarin-speaking parents
   - Deliver a premium, consultative first impression aligned with Crimson's brand
   

5. Reporting & Continuous Improvement
   - Maintain accurate reporting for management
   - Proactively improve outreach scripts, qualification techniques and processes
   - Stay informed about US & UK admissions trends and the broader education landscape
   

What skills and experience are required?

•  Fluent in both Mandarin and English (spoken and written)

• Confident handling phone conversations with parents and senior stakeholders

• Highly organised with strong attention to detail

• Comfortable managing multiple systems and digital tools simultaneously

• Resilient under pressure with strong time management

Experience that would be useful in this role:

• Experience in customer service, customer success, or sales

• Experience in education, professional services, financial services, consulting, hospitality, or marketing environments

• Familiarity with Salesforce or similar CRM platforms

• Exposure to US or UK university admissions
  

Why work for Crimson?

• Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work

• Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year

• $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!

• Psychologist on staff

• Insightful fireside chats and workshops to help support our high-performing and ambitious team

• Radical Candor is a feedback approach we live by

• We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!

If you're passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, then we'd love to hear from you!

Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.