Senior Operations Associate, Delta Careers (Full-Time)

Delta Institute | Reporting to: Operations Manager, Delta Careers

Our Vision

Building the world’s leaders of tomorrow.

Our Mission

Designing the education system for the 22nd century.

About Delta Institute

Delta Institute is part of the Crimson ecosystem and focuses on delivering high-impact, future-facing learning experiences that help students stand out globally. Our programs sit at the intersection of education, industry, and innovation.

Through cohort-based programs and global partnerships, we give high school students access to hands-on, real-world learning experiences across industries such as technology, consulting, law, finance, design, and entrepreneurship.

The Role

As an Senior Operations Associate, Delta Careers, you are a core owner of program delivery and experience quality. You ensure that complex, multi-stakeholder programs run smoothly and feel seamless to students, mentors, and partners.

This is not a back-office role. You will sit at the center of program execution, working closely with mentors, program coordinators, internal teams, and external partners to deliver consistently high-quality experiences at scale.

This role is ideal for someone who enjoys ownership, problem-solving, and making systems work better over time.

What You’ll Be Responsible For

Program Ownership & Delivery

• Own the operational execution of Delta Careers programs from start to finish.

• Translate program goals into clear timelines, workflows, and day-to-day execution plans.

• Ensure programs are delivered smoothly, on time, and to a high standard—even when conditions change.

Stakeholder & Relationship Management

• Act as the primary operational point of contact for mentors, program coordinators, and internal stakeholders.

• Build strong working relationships with mentors and partners through clear communication and reliability.

• Support program coordinators with guidance, alignment, and escalation handling when needed.

Quality, Judgment & Issue Resolution

• Proactively identify risks, bottlenecks, or gaps before they escalate.

• Exercise sound judgment in fast-moving situations to protect student experience and program quality.

• Handle escalations calmly, professionally, and with a solutions-oriented mindset.

Continuous Improvement

• Capture feedback, insights, and learnings from each program cycle.

• Contribute to improving systems, templates, and processes so programs become more efficient and scalable over time.

• Share program highlights, testimonials, and insights with internal teams to support broader impact.
  

Who This Role Is For

Minimum Requirements

• Experience in program operations, project management, education, or coordination-heavy roles.

• Strong organizational skills and comfort managing multiple moving parts at once.

• Clear, professional written and verbal communication.

• Ability to work independently in a fast-paced, remote or distributed environment.

Ideal Attributes

• High ownership mindset: you naturally take responsibility and see things through.

• Strong problem-solving instincts and comfort with ambiguity.

• Thoughtful, people-centered approach when working with students, mentors, and colleagues.

• Interest in building systems, not just executing tasks.

• Calm under pressure and confident handling complex situations.
  

What Success Looks Like in This Role

• Programs consistently run smoothly with minimal escalations.

• Students, mentors, and partners report a positive, well-supported experience.

• Issues are anticipated and resolved proactively rather than reactively.

• Internal teams trust you as a reliable owner of program execution.

• Feedback and insights lead to visible improvements in how programs operate.

• Program operations feel organized, clear, and scalable.

Why Work at Delta Institute

• A fast-growing, global organization with meaningful ownership from day one.

• Flexible working environment with autonomy over how you work.

• Strong internal mobility, many roles are filled through internal growth.

• Annual individual training budget to support your development.

• A culture built on trust, feedback, and continuous improvement.

• Exposure to global programs, partners, and innovative education models.

Application Process

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