Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised education and technology, we can transform students into the world leaders of tomorrow. Our unique tech platform connects expert-led guidance and proven data-driven strategies from 3,000 tutors and mentors with students worldwide, helping ambitious students unlock dream career pathways.

Valued at over $1B NZD and backed by top-tier investors, including Tiger Global and Ice House Ventures, we are just getting started. We were recently featured on the front page of the Wall Street Journal.

This role requires a strong HR generalist with solid employee relations capability who will partner with managers globally across the full HR remit. You will provide strategic advice and support on performance management, employee relations, coaching, engagement, and day-to-day people decision-making. The role involves helping leaders navigate decisions by clearly outlining risks, consequences, and potential outcomes, then supporting execution based on the chosen direction. There will be a focus on building scalable frameworks and bringing fresh thinking to strengthen trust, enable high-performance and growth.

This isn't a traditional, black-and-white HR role — it's about genuinely partnering with managers, reading the room, picking up on nuances, and adapting to different leadership styles. The right person combines strong HR generalist capability with solid ER experience, exceptional judgment, and a commercial mindset. You will be pragmatic, AI-enabled, and skilled in guiding leaders through ambiguous and high-stakes situations, always focusing on outcomes that benefit both the business and its people. Fresh thinking and adaptability are essential, with a preference for candidates from startup or tech environments where agility and commercial thinking are second nature.

This is a hands-on role requiring confidence working across multiple jurisdictions, ideally in the UK, New Zealand or Australia, with exposure to the USA and Asian markets a plus. You will work closely with our HRBP in Singapore, learning the Crimson ways of working while being comfortable self-managing, prioritizing effectively, and making decisions in the best interests of the business.

This is a fully remote role requiring some flexibility across time zones, with the option to work in person if you are based near one of our offices.

What are the main responsibilities for this role?

1. Partner with managers globally across the full HR remit, providing strategic advice and ensuring processes are carried through once decisions are made.

2. Support leaders in navigating people decisions by outlining risks, consequences, and potential outcomes, then supporting execution.

3. Handle employee relations matters including performance, behaviour, grievances and change-related matters across multiple jurisdictions.

4. Coach and support managers and employees through sensitive conversations and capability concerns.

5. Partner with legal counsel and senior leaders on high-risk or nuanced cases to ensure fair, timely and compliant outcomes.

6. Build scalable, equitable HR frameworks, policies and playbooks with a fresh, non-traditional approach.

7. Identify trends and opportunities to strengthen culture, trust and performance, providing clear insights and recommendations directly to the COO.

8. Leverage AI and data tools to improve efficiency, reporting and documentation while maintaining a human-centred and compliance-first approach.

What skills and experience are required?

1. 4+ years of experience as an HR generalist with solid employee relations capability and a strong understanding of current best practices.

2. Experience from a startup or tech environment preferred, where agility, adaptability, and commercial thinking are essential.

3. Knowledge of employment law, regulations and principles, ideally in the UK, New Zealand or Australia, with exposure to the USA and Asian markets a plus (global experience nice-to-have but not essential if you demonstrate strong learning agility).

4. Exceptional judgment with the ability to assess risk, apply nuance, read the room, and provide commercially sound recommendations.

5. Confidence genuinely partnering with and advising senior leaders while operating with autonomy.

6. Experience supporting performance management and coaching leaders through underperformance or behavioural concerns.

7. Highly adaptable and open to change, with the ability to operate effectively where priorities can shift quickly.

8. Not overly traditional or black-and-white in approach; able to adapt to different leadership styles.

9. A tech and AI-enabled mindset with curiosity around improving support, efficiency and insights.

10. Strong written and verbal communication skills, particularly in sensitive situations.

11. High levels of discretion, empathy and professionalism.

12. Self-managing with strong prioritization skills and the ability to make decisions in the best interests of the business.

Cultural fit is critical — the right mindset is essential, as technical elements can be learned.

Why work for Crimson?

• Rapidly growing organisation with a flexible working environment where you are empowered to structure how you work.

• Limitless development and exposure, with 33 percent of roles last year filled through internal moves or promotions.

• A 1,000 NZD individual training budget per year, aligned to our Level Up value.

• Therapist on staff.

• Fireside chats and workshops designed to support a high-performing and ambitious team.

• Radical Candor as a core feedback philosophy.

• A truly global organisation operating across 30+ markets, with the option to work remotely or from one of our offices.

If you are passionate about growing in a fast paced and collaborative environment, then we’d love to hear from you!

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